FAQs

How do I place order for items listed on the website?

Add the items to cart and follow the steps listed.
Step 1: Key in confirmation email address.
Step 2: Key in Delivery/Pickup method.
Step 3: Key in confirmation details. We would really appreciate if you could follow the guidelines and key in the details accurately at this point :)
Step 4: Make payment.
Step 5: Review purchase.

If you have any questions regarding the cake design, delivery/pick up or any other special requests, please whatsapp us at 9768 9827 before placing your order online, as we do not process any refunds after payment has been received.

How do I place order for Custom Cakes?

Custom cake orders are to be placed 2-4weeks in advance depending on our availability.
You can whatsapp us at 9768 9827 or email orders@charlotte-grace.com to place an order.
We do not reply to DMs or FB messages. Thank you :)

Do you deliver?

Yes we do.
Delivery for custom cakes are $25 per trip.
Please specify a 1-2hour delivery timeslot.

Delivery for standard cakes/dessert items are $15 per trip.
Please select a timeslot at checkout.
10am to 2pm (Tues to sun)
1pm to 5pm (Tues to sat only)
Minimum lead time: 3 Days (Unless otherwise stated)

Our operating hours:
Tuesday to Saturday 10am to 5pm
Sundays 10am to 2pm
CLOSED ON MONDAYS AND PUBLIC HOLIDAYS.

Orders received after/on our closing hours will be cancelled.

Can I pick up?

Yes you may pick up at our store located at Blk 5 Everton Park #01-24 S080005.
If you are engaging lalamove/grab, to pick up the cakes, please refrain from ordering motorbike services. We strictly do not allow our cakes to be transported with motorbikes/bicycles.
Please let us know that you are ordering a 3rd party delivery and we will give you detailed instructions for the driver to ensure a safe delivery.

Can I cancel my order?

For website orders[cancellation within 24hrs]:
If you have made a mistake in your order please let us know within 24hrs so we can process the cancellation and refund, or make necessary changes on our end.
Email orders@charlotte-grace.com or
whatsapp 9768 9827 and quote your order number and let us know the issue.

For website & customise cake orders:
If you would like to cancel your order for some other reason, please note that 50% of the total amount paid will be forfeited. The remaining 50% can be kept as future credits and/or refunded by paynow transfer.
Please whatsapp 9768 9827 or email orders@charlotte-grace.com to discuss cancellation matters with our admin.

How do I store my cakes?

For storage and transportation guidelines please click here!